Tag: iteration backlog
Increase Customer Satisfaction with the Kano Model A couple of weeks ago I had a great discussion with one of my colleagues about the Kano model and how we could use it to make better deliveries. The model itself is a classification of features of a product based on customer needs and attributes. It was created by Professor Noriaki Kano (on the right) in the 1980s.
more...Introducing the Expectation Line in Scrum Several weeks ago my colleague Tamás made an interesting point about our planning meetings.
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