- The Customer is Not Even Close to Us Not a long time ago, a colleague told me that our project was much better than his, because according to him, our customer was close to us. This sentence got me thinking and I'm pretty sure the customer is not close to us at all. The customer is close when you, as a team member, can directly interact with her.
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- Increase Customer Satisfaction with the Kano Model A couple of weeks ago I had a great discussion with one of my colleagues about the Kano model and how we could use it to make better deliveries. The model itself is a classification of features of a product based on customer needs and attributes. It was created by Professor Noriaki Kano (on the right) in the 1980s.
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- Listen to Experts but Trust Your Team Members Back when I was working in a project as a team leader, on a cloudy Thursday an expert took me aside to talk about the time reporting of one of my team members. He pointed out that the team member in question spent about 6 hours doing a certain task which he - the expert - could have done in 15 minutes.
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- Make the Customer Try Out Your Product I've been participating in demo meetings with customers and product owners for years now, but we seldom talked about interesting things or rarely made significant decisions during these meetings. There can be several explanations to that, but I'm pretty convinced that we were doing these meetings wrong.
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- Introducing the Expectation Line in Scrum Several weeks ago my colleague Tamás made an interesting point about our planning meetings.
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